L’etiquette…
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We understand that unanticipated events occur in everyone’s life. Last minute meetings, traffic considerations, and illness are just a few reasons why one might consider canceling a massage appointment. In our commitment to provide a unique and outstanding massage experience to all of our clients with consideration to our therapists time, we have adopted the following policies:

Timing of the shower

Kindly note that your session starts the moment you enter the room so we advise you not to take much time to remove your clothes while the therapist is waiting to start your massage. As for the timing of the shower after the massage, your shower should not last more than 15 minutes especially when it’s fully booked and the room is needed for the next guest.

Spa etiquette

Arrival
Arrive on time. Late arrivals will shorten the session but be charged in full.

Shower Timing
Session time starts upon entering the room. Keep post-massage showers under 15 minutes, especially when the place is busy.

Confidentiality
All client records and sessions are kept private and shared only with client
approval.

Professionalism
All therapists are certified; services are strictly professional.

Medical Disclaimer
Massage is not a medical treatment or diagnosis substitute. Therapists are not
doctors.

Health Conditions
Sessions will be rescheduled if the client is ill (e.g., fever, rash, infection). Mild soreness after deep massage is normal and temporary.

Gift Cards
Valid for one year. Must be presented at the session; lost cards cannot be
replaced.

Pregnancy Massage
Only for clients 4–7 months pregnant with doctor’s approval. Gentle massage on arms, legs, neck, and shoulders, lying on the side.

Personal Belongings
Clients should store valuables in the room’s safety box; the center is not
responsible for lost items.

Tipping
Tipping is optional and based on client satisfaction.